“Operator error” isn’t anything to be ashamed of, but for some reason nobody wants to hear it. If the computer isn’t doing a thing, it could be waiting for you to finish whatever you’d been doing up to that point. If your mom’s browser is slower than the sloth scene in “Zootopia,” it might have something to do with the 18 toolbars she’s accidentally installed in Internet Explorer. It’s not that she did anything really wrong, but it would help if she would retrace her steps when explaining the issue to you to see how she got to this point instead of repeating, “I don’t know, it’s just not working.”

We’re not picking on your mother, but we’ve heard Brett tell this story at least five times. We’re picking on his mother. 😁

In the particular instance of our guests, “operator error” is a sound theory. But now the quest begins: which operators, how many errors, and how could it happen?